Terms and Conditions

COVID-19 UPDATE:
There may be delays on any parcels going overseas from NZ as the world is currently dealing with the COVID19 pandemic – there are fewer planes in the air which may lead to delays.

PRICING
All items on www.shanelleandjac.co.nz are in New Zealand Dollars as default, but you can change the pricing in AUD currency if you wish.

Prices on www.shanelleandjac.co.nz are subject to change without notice.

Duties and taxes may be added to your package by your country/delivery destination. These are not included in your order total, and you will be responsible for these upon delivery.

All credit cards are charged in New Zealand Dollars (NZ$). Non-New Zealand currency figures are all approximations based on an exchange rate at purchase.

INTERNATIONAL ORDERS
Suppose you purchase outside New Zealand, a customs or import duty charge may incur. Shanelle and Jac have no control over this, and we cannot tell you what that may be, as it is based on your own country’s compliance and regulations. If you want more information, you will have to contact your local customs office.

Orders cannot be returned to the sender. All charges are to be paid on delivery of the order by the customer. Shanelle and Jac will not pay these customs charges for you.

Customs charges are the responsibility of the customer. If you refuse to pay these charges, your country customs department will hold your parcel. It is not www.shanelleandjac.co.nz responsibility, and we will not refund your order if your parcel is undelivered due to customs fees not being paid.

SALE PURCHASES
We aim to get all parcels out of the door within 24 hours. Due to high order volumes during sales, your purchases can sometimes take 2-3 working days to ship.

ALL SALE ORDERS ARE FINAL. We, unfortunately, cannot offer exchanges returns or refunds on sale purchases, so please choose carefully. You can email us at info@shanelleandjac.co.nz if you are unsure what size to choose before your purchase.

ON-SELLING / TRADING OF SHANELLE & JAC VIA THIRD PARTIES
Any Shanelle & Jac garments sold via buy/sell pages are void of Shanelle & Jac warranties. We cannot provide refunds, garment swaps or exchanges if a Shanelle & Jac garment is sold via a third party selling page. We hold no responsibilities for these trades.

PRE-ORDER PURCHASES
If you have placed an order and one or more items is a” pre-order” product (specified at the top of the description on the product page in BOLD writing), your order will not be shipped until all items are ready to be sent.

Example one: If you order from the babies range and it’s ready to send, but you also have swaddles in your order, the entire order will be shipped when the swaddles are ready to be sent.

Example two: If you have ordered from the babies range and you’ve also included a dress labelled as PRE-ORDER, our entire order will be shipped when the dress is in stock and ready to send.

If you do not wish to wait, we suggest making two orders – we, unfortunately, will not ship partial orders as it will require double the postage costs.

Please send us an email if you need clarification: info@shanelleandjac.co.nz

RETURNS/EXCHANGES
We do not offer full refunds, but exchange or store credit (minus shipping costs) on any full-priced items returned to us within 14 days of receipt. This is at the discretion of www.shanelleandjac.co.nz.
Please note that if the exchange or store credit has been issued – it will be minus shipping costs as this is a third party cost to Shanelle & Jac from our couriers. Even if your order was eligible for free shipping – we still pay our courier company the shipping fee.

Return postage is at your own cost unless there is a fault with the clothing item, in which case we will send you a courier bag to return the item for replacement.

If your product is faulty – the fault needs to be brought to our attention within 7 days of purchase receipt, photo or video of original packaging when the product was first opened. After this time frame, we are unable to refund your purchase.

We, unfortunately, do not offer refunds for any sale item purchased.
All returned merchandise must be unworn, altered or washed in their original packaging and all tags attached. Use secure packaging to ensure the goods are not damaged during transit.

We recommend sending returns via registered post as we do not accept responsibility for lost items.

Shanelle & Jac reserves the right to deny credit if the merchandise does not meet the return policy requirements upon receipt of the returned merchandise.

Gift vouchers and promotional codes cannot be applied to exchanges.

If a return is processed and a refund is due, all received amounts will be refunded using the method received. We will not refund until the item(s) has been returned to us and is in the state mentioned above.
We reserve the right to refuse a refund if the item(s) is returned not in the condition it was shipped.

SIZE EXCHANGE
If you need a size exchange on full-priced items, return shipping of the original items is the purchaser’s responsibility. We will ship the
replacements at your cost in New Zealand and Australia.
ALL GARMENTS TO BE EXCHANGED MUST BE SENT BACK IN BRAND NEW CONDITION – we cannot exchange worn or washed garments.
Please try on your garments before washing them to ensure you are eligible to exchange them if they’re not the right fit for your child or yourself.
Please email us for a returns address: info@shanelleandjac.co.nz
We cannot do size exchanges for any sale items purchased. If you are unsure of what size to purchase, please email us, and we can help you choose the right fit.

ACCEPTING GOODS / FAULTY GOODS
The buyers’ responsibility is to inspect the goods and contact us within 7 days to notify us of any faults. If there is a manufacturing fault, we will replace the garment. Please email info@shanelleandjac.co.nz .

MISSING/LOST PARCEL
Unfortunately, sometimes parcels may go missing en-route to your delivery address. Please first follow up with your local courier/postal service to launch an inquiry into the whereabouts of your parcel. If they cannot locate it, we will replace your order and finish the process with the couriers.

You must contact us within two weeks if the tracking on your parcel has not been updated and you haven’t received your order so we can remedy this error. Shanelle & Jac can not replace your parcel if you do not contact us within three weeks of sending your order.

PERSONAL INFORMATION
Shanelle & Jac protect all information provided by our customers. All our data is confidential and used strictly for internal use and order inquiries.

CONTACT US
You may email us at any time using the form provided on our contact page or via facebook.com/shanelleandjac or instagram.com/shanelleandjac

Further Terms of Service
OVERVIEW
This website is operated by Shanelle & Jac Limited. Throughout the site, the terms “we”, “us” and “our” refer to Shanelle & Jac. Shanelle & Jac offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service”. You agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on WordPress. They provide us with an online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason.
You understand that your content (not including credit card information) may be transferred unencrypted. You involve (a) transmissions over various networks and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express wrote permission us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if the information on this site is not accurate, complete or current. The material on this site is provided for general information only. It should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or any third party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 – PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website. According to our Return Policy, these products or services may have limited quantities and are subject to return or exchange only.
We have made every effort to display the colours and images of our products that appear at the store as accurately as possible. We cannot guarantee that your computer monitor’s display of any colour will be accurate.
We reserve the right but are not obligated to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change anytime without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations or that any errors in the service will be corrected.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may limit or cancel quantities purchased per person, per household or order in our sole discretion. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. If we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 – OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools” as is” and “as available” without any warranties, representations or conditions of any kind and any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion. You should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 – THIRD-PARTY LINKS
Certain content, products and services available via our service may include materials from third parties.
Third-party links on this site may direct you to third-party websites not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant it. We will not have any liability or responsibility for any third-party materials or websites or other materials, products, or services of third parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made with any third-party websites. Please review the third-party’s policies and practices carefully and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example, contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation:
To maintain any comments in confidence.
To pay compensation for any comments.
To respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any third party’s right, including copyright, trademark, privacy, personality or another personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material or contain any computer virus or other malware that could affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 – PERSONAL INFORMATION
Our Privacy Policy governs your submission of personal information through the store.
SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally, there may be information on our site or in the service that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 – PROHIBITED USES
In addition to other prohibitions as outlined in the Terms of Service, you are prohibited from using the site or its content:
For any unlawful purpose.
To solicit others to perform or participate in any unlawful acts.
To violate any international, federal, provincial or state regulations, rules, laws, or local ordinances.
To infringe upon or violate our intellectual property rights or the intellectual property rights of others.
To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.
To submit false or misleading information.
To upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or any related website, other websites, or the Internet.
To collect or track the personal information of others.
To spam, phish, pharm, pretext, spider, crawl, or scrape.
For any obscene or immoral purpose.
To interfere with or circumvent the service security features or any related website, other websites, or the Internet.
We reserve the right to terminate your use of the service or any related website for violating any prohibited uses.
SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your service use will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time, we may remove the service for indefinite periods or cancel the service at any time, without notice to you.
You expressly agree that your use of the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Shanelle and Jac Ltd, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 – ACCESSIBILITY
Shanelle and Jac Limited is committed to a user-friendly website with content accessible to all. We endeavour to remove and prevent barriers to accessibility within our business. Your feedback on the subject of accessibility is welcomed appreciated and will be seriously evaluated as we strive to accommodate all of our customers and the overall accessibility of our website.
SECTION 15 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless Shanelle and Jac and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third-party.
SECTION 16 – SEVERABILITY
Suppose any provision of these Terms of Service is unlawful, void or unenforceable. In that case, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law. The unenforceable portion shall be severed from these Terms of Service, and such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 17 – TERMINATION
The obligations and liabilities of the parties incurred before the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service by notifying us that you no longer wish to use our services, or when you cease using our site.
Suppose in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service. In that case, we also may terminate this agreement without notice, and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 18 – ENTIRE AGREEMENT
The failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in interpreting these Terms of Service shall not be construed against the drafting party.
SECTION 19 – GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed by the laws of New Zealand.
SECTION 20 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service on this page.
At our sole discretion, we reserve the right to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 21 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at info@shanelleandjac.co.nz