SHIPPING & PAYMENT

Thank you for shopping with Shanelle & Jac Ltd.

CURRENCY

Our default currency is in New Zealand Dollars, but you can change to AUD currency in the drop-down menu at the top left of our website.
Currently, we are only shipping to AU and NZ, but we will soon ship worldwide. Watch the space.

Once you proceed to checkout, our prices and the amount charged will be in the currency you selected and use a live currency converter to convert and calculate that cost.

FREE SHIPPING? YES PLEASE!

Free shipping options:
Free New Zealand wide suburban and rural shipping on all orders over $120
Free Australian DHL Express shipping on orders over $150
Free Worldwide Shipping on all orders over $250 (Currently, we do not have that option, but we shall soon offer worldwide shipping)

OUR COURIER DOES NOT SHIP TO PO BOXES, and we’re sorry for the inconvenience.

OUR SHIPPING COSTS

NZ Suburban Shipping – $8
RURAL addresses- $9
Please allow an extra 1-3 business days for rural addresses. When our courier has collected your order, you will receive an email with tracking information.
Australia Shipping
Express 2-3 Working days
AU Shipping AUD$21
(orders over AUD$150 are shipped free of charge).
Please note: Tolls, local taxes and other (customs)
fees may apply to international shipments and will not be reimbursed.

PAYMENT OPTIONS

We offer the following payment options:
Stripe (Visa, Mastercard, American Express)
Direct Bank Transfer
Afterpay ( will soon be available)
Orders will only be shipped after payment has been received.

ORDER AMENDMENTS AND CANCELLATION

Due to our quick processing and dispatch times, we cannot cancel or make any changes to your order once it has been placed. This includes changes to your address, items, pricing, delivery method and authority to leave options. Your order confirmation email and our terms and conditions are also stated in your order confirmation email.

If an incorrect or incomplete address has been supplied, you will need to wait to receive your dispatch email to track your order. Most orders with an incomplete address will be returned to us, and if this occurs, we will process a refund less any shipping costs.

Shanelle & Jac cannot be held responsible for orders that are not received due to incorrect or incomplete address information.

ADDITIONAL INFORMATION

Please make sure you enter your shipping address correctly, as once it has been received and your product is dispatched, we cannot alter the address, and you will be charged the standard applicable postage rate for us to resend.

Once your items have been shipped, they become your property and responsibility. If a product arrives damaged or is misplaced, it is your responsibility to liaise with New Zealand Post or the shipping agent responsible. No refunds or replacements will be given for products missing or damaged in transit. However, we will provide you with all the necessary information to make your claim.

When receiving a parcel that may be torn open, badly crushed, etc., please note this when signing for the goods for your protection and coverage. Signing for a parcel without any notifications effectively confirms the consumer has received it in good condition.

MISSING PARCELS

Please email us once your parcel is outside the delivery timeframe from when you received your shipping notification. When you place your order, your order confirmation email stipulates the expected timeframe (or you can email us to check). You need to count business days from the day following your shipping notification. Once the maximum timeframe has passed, your order has possibly gone missing. We will help lodge a query with the courier company, and they will conduct their investigation, which can take up to 48/72 hours. Once confirmed as lost, we will be able to offer you a store credit or full refund.

For International Parcels, if you select a non-tracked postage option, we cannot see where your package is, so we will need to file a claim with the Postal company. Our process is we notify the postal company that the package has gone missing, and then we are required to fill out compensation forms. Depending on location and how quickly you respond, this process can take a while.

Once the funds have gone into our bank account, we refund the customer or send you your order if we still have those items in stock. We cannot issue a refund or send replacements until the postal company has compensated us. Also, you accept this as part of selecting the non-tracked postage option when placing your order.