ONLINE RETURNS POLICY

We understand that the sizing may not be 100% right with online shopping every time. If you would like to return for that reason(e.g. it is the wrong size), we can offer an exchange or store credit within 14 days.

To return an item, you must meet the requirements below:
– Items must not be worn, altered or washed.
– Items must have all tags and packaging attached.
– You must make contact within 14 days of original purchase and have your receipt (packing slip)
– We will not issue refunds for items unless they are faulty.
– Shanelle & Jac offers free shipping (on applicable orders) with the tacit understanding that the customer will keep the goods purchased. Should you return your full-priced order for a credit, Shanelle & Jac will retain any original shipping costs incurred ($6, $8 or $9 for rural postage).

If you would like to exchange an item, you will be charged a $6 shipping fee for the postage of the new item or what’s applicable. The item’s return shipping costs to Shanelle & Jac are to be covered by the customer.

Please note that we cannot offer refunds based on you changing your mind, so please shop carefully.

If you don’t want to exchange your item for something else, a store credit will be issued (shipping costs are excluded).

Shanelle & Jac does not take responsibility for any items lost in returning them to us, hence why we recommend you use a traceable method. We will raise a store credit or organise an exchange for you once the garment has been returned and accepted by Shanelle & Jac.

PRE-ORDER

From time to time, we offer pre-order items that we have stock and can offer our customers to secure on our online store.
Items offered for pre-order will have the expected shipping date noted on the product page. Please read the description carefully to decide if you can wait for the expected arrival date.
The expected delivery date is predicted subject to good manufacturing and delivery delays. We cannot accept responsibility for delays out of our control. If we cannot commence shipping 10 days from the ETA, we will provide a full refund at your request.

All pre-order sales are final and cannot be cancelled or modified. We cannot refund pre-orders for change of mind or offer discounts or credits for delays out of our control.

The pre-order item(s) will be shipped once they are available, and all other items purchased as a pre-order will be sent together with the pre-order item(s).