Shipping and Payment

SHIPPING & PAYMENT

Thank you for shopping with Shanelle & Jac Ltd.

CURRENCY

Our default currency is in New Zealand Dollars but you can change to AUD currency at the drop down menu at the very top left of our website. Currently we are only shipping to AU and NZ but very soon we will be open to ship worldwide.

Once you proceed to checkout, our prices will revert back to NZ Dollars but your credit card will be charged in your country’s currency.

FREE SHIPPING? YES PLEASE!

Free shipping options: (Minimum order amounts are in NZ Dollars).

Free New Zealand wide suburban and rural shipping on all orders over $120
Free Australian DHL Express shipping on orders over $149
Free Worldwide shipping on all orders over $250 (Currently we do not have that option but we shall soon offer worldwide shipping)

OUR COURIER DOES NOT SHIP TO PO BOXES, we’re sorry for the inconvenience.

NZ Suburban Shipping – $8

$9 for RURAL addresses

Please allow and extra 1-3 business days for rural addresses. When your order has been collected by our courier you will receive an email with tracking information.

Australia Shipping

DHL Express 2-3 Working days

AU Shipping NZ$14.90

(orders over NZ$150 are shipped free of charge).

Please note: Tolls, local taxes and other (customs)
fees may apply to international shipments and will not be reimbursed.

PAYMENT OPTIONS

We offer the following payment options:
Stripe (Visa, Mastercard, American Express)

Direct Bank Transfer

Orders will only be shipped after payment has been received.

ORDER AMENDMENTS AND CANCELLATION

Due to our quick processing and dispatch times we are unable to cancel or make any changes to your order once it has been placed, this includes changes to your address, items, pricing, delivery method and authority to leave options. This is stated in your order confirmation email and our terms and conditions.

In the case that an incorrect or incomplete address has been supplied, you will need to wait to receive your dispatch email to track your order. Most orders with an incomplete address will be returned to us, and if this occurs we will process a refund less any shipping costs.

Shanelle & Jac cannot be held responsible for orders which are not received due to incorrect or incomplete address information being provided.

ADDITIONAL INFORMATION

Please make sure you enter your shipping address correctly as once it has been received, and your product is dispatched we cannot alter the address, and you will be charged the standard applicable postage rate for us to resend.

Once your items have been shipped, they become your property and responsibility. If a product arrives damaged, or is misplaced, it is your responsibility to liaise with New Zealand Post or the shipping agent responsible. No refunds or replacements will be given for products missing or damaged in transit. We will however provide you with all the necessary information to make your claim.

When receiving a parcel that maybe torn open, badly crushed etc please be sure to NOTE this when signing for the goods for your own protection and coverage. Signing for a parcel without any notifications effectively confirms it has been received by the consumer in good condition.

MISSING PARCELS

Please email us once your parcel is outside of the delivery timeframe from when you received your shipping notification. When you placed your order and selected the shipping option, it stipulates the expected timeframe (or you can email us to check). You need to count business days from the day following your shipping notification. Once the maximum timeframe has passed, your order has possibly gone missing. We will help to lodge a query with the courier company and they will conduct their own investigation this can take up to 48/72 hours. Once confirmed as lost we will be able to offer you a store credit or full refund.

For International Parcels if you selected a non-tracked postage option we have no way of seeing where your package is so we will need to file a claim with NZ Post. Our process is we notify NZ Post that the package has gone missing and then we are required to fill out compensation forms. This process can take a while depending on location and how quickly you respond. NZ Post write a letter to you to confirm your address and ask you to sign that you have not received your parcel. Once you have signed the letter you must return it to NZ Post and then we will be issued compensation. Once the funds have gone into our bank account, we then refund the customer or send you your order if we still have those items in stock. We cannot issue a refund or send replacements until we have been compensated by NZ Post. You accept this as part of selecting the non-tracked postage option when placing your order.